SYMBITS – Tomorrow’s Retail IT support today!
Our extensive background in opening and managing stores led us to the unfortunate discovery that when it comes to POS and inventory systems implementation and maintenance, very few outsourced IT managed services firms understand the unique challenges of the retail environment. When systems fail there, sales are lost, the customer experience is compromised, and staff time is wasted.
SYMBITS, our own IT managed services firm, is therefore completely aligned with those needs, and offers services to retailers and dealers who aren’t yet large enough to have their own large IT department—it’s like having a CTO and full help desk without the expense!
SYMBITS uses a combination of sophisticated, Fortune 500 class software applications, a continuous regimen of monitoring and preventative maintenance tasks, state-of-the-art NOC capabilities, and a robust ticketing and alert system to provide the following retail offering:
- Systems implementation
- 24/7/365 monitoring of store terminals and networks
- Automated alerts of outages and exceptions
- Continual, proactive preventative maintenance
- Regular updates of anti-virus, spyware scans and security patches
- Monthly health reporting
- Store terminal “lockdown” capability
- Available 24/7 help desk and as-needed on-site support
Together these capabilities promote healthy systems, productive employees and increased sales. And it only takes a few minutes to SYMBITIZE a location!
To find out more, click here.
